Check-In Receptionist, Arrowhead Dermatology(3/15/05-1/12/07)
As a Check-In Receptionist, my duties were many.  I prepared patient charts for the providers, collected co-payments, and scheduled patient appointments.  I was also the office referral coordinator.  I verified and researched insurance eligibility and benefits by phone or internet.  I directed incoming calls accordingly and assisted patients with any questions or concerns.

Sr. Processing Clerk, Chase Cardmember Service (2001-2005)
As a Sr. Processing Clerk, I processed 8,000+ items well above department standards.  I supported departmental goal to process 100,000+ items monthly by being crossed trained in all functions and able to multi-task effectively.  I performed alpha searches using multiple systems to locate customer account information for checks waiting to be processed.  I entered customer payment information into a MS Access Database, ensuring all transactions balanced.  When managers or production coordinators were at meetings, I was selected to run the department and to ensure that all production deadlines were met.  I also acted as a backup Quality Control Clerk during high volume or absences.  I assisted fellow peers with any questions or problems.

Arizona State University, Tempe, Arizona